Overview

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• Proven leader with a track record of recruiting, leading and maintaining world-class, highly productive teams who improve service delivery, reduce expenses, increase agent engagement and effectively manage projects and tasks.

• Passion for process improvement and using Lean Six Sigma and PMBOK principles to move organizations to world-class status.

• Experienced in launching new lines of business for existing high profile clients and launching start-up companies.

• Experienced negotiator and lobbyist with business leaders and government officials at the local, State and Federal level.

• Adept at developing and implementing innovative customer-focused solutions that meet or exceed client expectations and generate new revenue streams for the employer and the client.

• Peer and leadership endorsements for my skill sets in Service Delivery Management, Project Management, Strategic Planning, Business Development, Managing within a Global Workforce and Change Management.

• Demonstrated ability to develop and grow client relationships through utilization of basic project management skill sets of stakeholder communication.

• Further information about my interests and skills endorsements can be found on my LinkedIn profile at www.linkedin.com/in/lee-rigby-00982688